Matty’s Painting Terms and Conditions

Effective 1st of August 2026

These Terms and Conditions (“Terms”) govern the contractual relationship between Matty’s Painting (“we,” “us,” or “our”) and the client (“you” or “your”) in relation to painting services provided by Matty’s Painting. These Terms apply to all projects and services provided by Matty’s Painting and are listed on Matty’s Painting website www.mattyspainting.com.au.

Scope of Works

A contract/quote must be in place before the commencement of any project, in accordance with the laws of Queensland (for jobs over $3,300).

Matty’s Painting will carry out only the works specifically described in the quotation.

Any additional works, changes, repairs, preparation, design changes, signage alterations, or requests outside the quoted scope are excluded unless agreed in writing as a variation.

Acceptance of Quote

Acceptance of the quotation constitutes acceptance of these Terms & Conditions.

The Client acknowledges that estimated commencement and completion dates may change due to circumstances outside Matty’s Painting’s control.

Deposits & Payments

A deposit may be required prior to commencement.

The Client agrees to make payments in accordance with the payment schedule stated in the quotation.

Invoices are payable within the period stated on the invoice. Within five days of completion of works

Late payments may result in suspension of works and/or fees.

Payment Terms and Staged Payment Structure

Payment terms are as follows:

  • A 10% deposit is required before commencement.
  • All invoices are due within 5 days from the date of the invoice.
  • Progress claims may be submitted weekly or fortnightly, depending on the project.
  • If invoices are not paid by the due date, work will be stopped.
  • Late payment will be subject to an initial 5% penalty, interest charges of 3% per month, and an administration fee of $250.
  • Any delays to the completion of works outside of Matty’s Painting’s control or caused by others do not allow delays to payment times.

For projects exceeding $3,300.00 that run for two weeks or longer, the following staged payment structure applies unless otherwise agreed:

  • 10% deposit prior to commencement
  • 40% progress payment during works
  • 30% practical completion payment
  • 20% final payment upon completion of agreed touch-ups or final items

Matty’s Painting reserves the right to issue progress invoices reflecting the value of work completed to date.

Variations

Any variation or additional work requested by the Client will:

  • be charged separately and specified on the final invoice;
  • potentially affect completion time frames; and
  • require written approval prior to commencement where practicable.

Verbal instructions may constitute approval where work proceeds immediately at the Client’s request.

Delays & Access

Completion dates are estimates only.

Matty’s Painting is not responsible for delays caused by:

  • weather conditions;
  • restricted site access;
  • client delays;
  • trading hours;
  • material availability;
  • other contractors;
  • design changes;
  • or unforeseen site conditions.

If Matty’s Painting is denied reasonable access to complete or rectify the works, Matty’s Painting shall be entitled to payment for work completed to date, including labour, materials, and approved variations.

Existing Surface Conditions

Matty’s Painting is not responsible for:

  • pre-existing coating failures;
  • hidden substrate defects;
  • moisture issues;
  • structural movement;
  • peeling beneath existing coatings;
  • cracking;
  • or latent conditions not reasonably visible prior to commencement.

Preparation methods may be adjusted based on substrate condition and safety requirements.

Paint Systems & Application

Paint systems, preparation methods, primers, sealers, and application procedures will be determined by Matty’s Painting based on substrate condition, manufacturer recommendations, and reasonable industry practice.

Minor surface imperfections may remain visible where existing substrate conditions limit achievable finish quality.

Practical Completion

The works shall be considered practically complete where the works are substantially completed and capable of normal use, notwithstanding minor defects, touch-ups, or incomplete items that do not materially affect functionality or appearance.

Defects & Rectification

The Client must notify Matty’s Painting in writing of any alleged defects within a reasonable time after becoming aware of them.

Matty’s Painting must be provided with a reasonable opportunity to inspect and rectify any alleged defects before the Client engages third parties to carry out rectification works.

Matty’s Painting is not responsible for rectification work carried out by third parties without prior written notice and reasonable opportunity to rectify.

Suspension of Works

Matty’s Painting may suspend works where:

  • payments are overdue;
  • access to the site is restricted;
  • unsafe conditions exist;
  • the Client interferes with the works;
  • the Client presents abusive behaviour towards the team;
  • or disputes prevent continuation.

Any resulting delays or additional costs may be charged to the Client.

Signage & Decorative Work Disclaimer

Hand-painted signage, murals, decorative finishes, custom lettering, and artistic works are subject to reasonable variations in:

  • spacing;
  • brush texture;
  • alignment;
  • sizing;
  • and finish appearance.

The Client acknowledges that hand-painted signage is not equivalent to machine-produced vinyl or digitally printed signage.

Final detailing, balancing, and touch-ups form part of the completion process.

Any redesign, font changes, layout changes, or requests after commencement may constitute a variation.

Limitation of Liability

To the extent permitted by law, Matty’s Painting’s liability is limited to the reasonable cost of rectifying defective workmanship directly attributable to Matty’s Painting.

Matty’s Painting is not liable for:

  • indirect losses;
  • trading losses;
  • business interruption;
  • delays caused by third parties;
  • or consequential damages.

Dispute Resolution

The parties agree to attempt to resolve disputes through good faith negotiation prior to commencing tribunal or court proceedings.

Where appropriate, the parties agree to consider mediation through the Queensland Building and Construction Commission before commencing proceedings in the Queensland Civil and Administrative Tribunal.