Privacy Policy

Last updated: 12 August 2026

1. Introduction

Matty’s Painting (“we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, contact us, request a quotation or use our painting and decorating services.

2. Information We Collect

Depending on how you interact with us, we may collect information such as:

  • your name;
  • phone number;
  • email address;
  • property or project address;
  • information about your painting or decorating requirements;
  • information you provide when requesting a quotation;
  • photographs or other information relating to your property or project; and
  • information provided to us when communicating by phone, email, website forms or other means.

We only collect information that is reasonably necessary for us to respond to enquiries, prepare quotations and provide our services.

3. How We Use Your Information

We may use your personal information to:

  • respond to your enquiries;
  • arrange inspections and quotations;
  • provide painting and decorating services;
  • communicate with you about your project;
  • issue invoices and process payments;
  • manage our business and customer relationships;
  • improve our website and services;
  • maintain appropriate business records; and
  • comply with legal or regulatory requirements.

We will not sell or rent your personal information to third parties.

4. Sharing Your Information

Where reasonably necessary, we may share your information with trusted third parties who assist us in operating our business or providing our services.

This may include subcontractors, suppliers, accountants, payment providers, IT and website providers, insurers, professional advisers and other contractors involved in your project.

We may also disclose information where required or authorised by law.

5. Website and Cookies

Our website may use cookies and similar technologies to help the website function properly and to understand how visitors use our website.

We may use third-party services such as website hosting, analytics, advertising or social media platforms. These services may collect information in accordance with their own privacy policies.

You can disable cookies through your browser settings, although this may affect some website functionality.

6. Photographs and Project Images

As part of our work, we may take photographs of completed or partially completed painting and decorating projects for record-keeping, quality control, portfolio and marketing purposes.

Where reasonably possible, photographs used for marketing will avoid identifying individuals or displaying unnecessary personal information.

If you have concerns about the use of a photograph of your property, please contact us.

7. Protecting Your Information

We take reasonable steps to protect personal information from unauthorised access, misuse, loss or disclosure.

However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee the absolute security of information provided through the internet.

8. Access and Correction

You may contact us if you would like to request access to personal information we hold about you or believe that information we hold is incorrect or out of date.

We will consider and respond to reasonable requests in accordance with applicable laws.

9. Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us using the details below.

We will consider your complaint and endeavour to resolve the matter promptly.

Where applicable, you may also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page and the “Last updated” date will be amended accordingly.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Matty’s Painting
ABN: 44693362426
Email: mattyspainting@outlook.com
Phone: 0414564955
Brisbane, Queensland, Australia